We are committed to collecting only the minimal data necessary to provide chatbot functionality. This privacy policy explains how your chat conversations are handled when you interact with chatbots powered by Megadesk. Your data is never sold, and we prioritize transparency in all our data practices.
This policy applies to all chatbot instances created with our platform. By using any chatbot powered by Megadesk, you agree to the terms outlined below.
→ We collect the following information when you use the chatbot:
Purpose of Data Collection. Chat data is used solely to provide chatbot responses, improve service quality, integrate with 3rd-party programs such as ( calendly to book meetings, stripe to update billing etc. ), and comply with legal obligations. We process your data based on legitimate interest in providing customer support services.
Data Sharing. Your chat messages is shared with the operator hosting the chatbot to generate responses and improve it. We do not sell your data to third parties. Data may be disclosed to legal authorities when required by law.
Data Retention. Chat conversations are retained for 90 days by default, after which they are permanently deleted. The website operator may have different retention policies for their own records. You can request immediate deletion of your conversations at any time.
Data Security. We implement appropriate technical and organizational measures to protect your data, including encryption in transit (TLS/SSL) and secure server infrastructure. Access to chat data is restricted to authorized personnel only.
User Rights. You have the right to access, correct, or delete your chat data. You can also object to data processing or withdraw consent at any time. To exercise these rights, contact the website operator or Karlberg Solutions directly. You have the right to file a complaint with your data protection authority.
Cookies. This chatbot may use a functional session cookie to maintain your conversation state. This cookie is deleted when you close your browser. We do not use tracking cookies or analytics cookies.
International Data Transfers. Your data is safely processed and stored on our servers in the EU. We ensure appropriate safeguards are in place for compliance with GDPR. We have taken extensive actions to make sure that your data is safe, the software has been created with security in mind as one of the founders has an extensive background in cybersecurity work.
Policy Updates. We reserve the right to update this privacy policy at any time. Changes will be posted on this page with an updated date. Continued use of the chatbot after changes constitutes acceptance of the updated policy.
Compliance. We comply with the General Data Protection Regulation (GDPR) and other applicable privacy laws. You have rights under the GDPR, including the right to access, correct, delete, restrict processing, and data portability.
Consent. By using our chatbot, you consent to the collection and use of your information as described in this privacy policy.
Contact Information. For questions regarding this policy or to exercise your privacy rights, contact the website operator where this chatbot is hosted, or reach out to Karlberg Solutions at support@karlbergsolutions.se.
Last Updated: October 17, 2025