Welcome to Megadesk
Megadesk is the all in one tool for deploying a customized AI-support. With accurate context it handles customer inquires of all complexities. Either by referring to the trained knowledge base and triggering custom workflows OR by routing to human support by automatically creating tickets based on predetermined criteria. It is up to you how complex you want it to be!
Guides
Introduction
Welcome to Megadesk. Learn how the platform helps you manage customer support across chat, email, and forms — all from one shared inbox.
Managing your inbox
Your shared inbox is where all support requests land. Learn how to manage tickets, assign them to your team, and stay on top of your queue.
Setting up your chatbot
Get started with Megadesk and streamline your customer support.
Setting up the contact form
Add a structured contact form to any page on your website. Submissions go straight to your shared inbox as tickets with full customer context.
More Resources
Identity
Customize your chatbot's appearance, greeting, and behavior.
Inboxes
Inboxes let you categorize tickets, define required data fields, and give the AI specific instructions per ticket type.
Training your bot
Give your bot the data it needs to answer questions accurately.
Actions
Your bot is trained. Now it is time to create or activate actions.
Client-Side API
Discover how to interface with the chatbot using JavaScript on your website.
Custom Data
Pass user context from your server to enrich tickets and power actions.
Nudges
Show contextual prompts when elements enter view, then start the chat with a pre-filled message.
Stripe Integration
Let support agents view payments and take action on subscriptions directly from the ticket view.
Billing & Team Members
Understand how billing works for your team and what happens when you add or remove members.