How billing works
Megadesk uses per-user billing. Your subscription cost is calculated based on the number of team members in your account.
- You are charged per user on your team
- Billing is calculated at the end of each billing cycle
- New team members are added to your bill immediately
Adding team members
When you add a new team member, they are immediately added to your billing. You will be charged for their usage from the time they join.
Removing team members
If you remove a team member from your account, you will be credited for their remaining time on your next invoice. The credit is calculated automatically based on how much time was left in the current billing period.
For example, if you remove a team member halfway through the month, you will receive a credit for the remaining half month on your next bill.
Managing your team
You can manage your team members from Settings > Users in your dashboard. From there you can:
- Add new team members by email invitation
- Change user roles
- Remove team members
Managing your subscription
Visit Settings > Billing to:
- View your current plan and pricing
- See your total cost based on user count
- Access the Stripe customer portal to manage payment methods
Questions?
For any billing questions, please contact us and we will be happy to help.