Go to Settings > Contact forms and copy the embed code. Paste it wherever you want the form to appear.
Inboxes and custom fields
The form automatically shows an inbox selector if you have created inboxes under Settings > Inboxes. When a visitor picks an inbox, any required fields defined for that inbox appear in the form — for example an order number or issue description.
What happens after submission
When a visitor submits the form:
- A ticket is created in your shared inbox.
- Your team receives a notification.
- The visitor receives a confirmation email with a reference number.
You can then reply to the ticket from the inbox and the visitor will receive your reply by email and from there a link to a live chat.