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The Crisp alternative built for SaaS on Stripe.
Crisp bundles chat, CRM and campaigns with per-workspace pricing that's great for bigger teams. Megadesk is narrower on purpose: AI support for SaaS on Stripe, with billing-aware answers, refunds and retention offers built in.
Megadesk vs Crisp
An honest comparison
Crisp is priced per workspace: Mini is $45/month with 4 seats, Essentials is $95/month with 10 seats, and Plus is $295/month with 20 seats. The AI chatbot comes with Essentials, and AI usage is billed through prepaid AI credits. Megadesk is $19 per user/month with 2,000 AI completions included.
 $19 / month | from $45 / mo | |
|---|---|---|
| Pricing model & entry price | $19 / user / mo flat | Per workspace, from $45 / mo |
| AI agent included | $95 / mo plan + AI credits | |
| Stripe-native billing context | Via plugin | |
| AI refunds with human approval | ||
| Cancel-flow retention offers | ||
| Email ticketing | ||
| Embeddable chat widget | ||
Pricing as of July 2026, from official pricing pages. Annual billing shown where available.
Honest tradeoffs
Where Crisp is a better fit
Megadesk is deliberately narrow — it does support for SaaS on Stripe, not everything. If any of these matter to you, Crisp is the stronger choice:
- Per-workspace pricing covers many seats cheaply — a 10-person team fits in one $95/month plan.
- More channels out of the box: WhatsApp, Messenger, Instagram and more.
- Extras like a built-in CRM, email campaigns, a status page and co-browsing.
- A genuinely useful free plan for two seats.
Built for Stripe SaaS
Support that knows who's paying you
The support requests that touch money are the ones that burn founder time. Megadesk automates them safely.
Billing-aware AI
After a customer verifies their email, the AI sees their plan, MRR and subscription status from Stripe and answers billing questions with real data.
Refunds with human approval
The AI proposes refunds and subscription cancellations. You approve or reject them from an approval inbox — nothing executes without a human.
Retention offers
When someone asks to cancel, the AI can offer a discount coupon you've configured before the cancellation goes through.
One-click Stripe connect
Connect with a pre-filled restricted API key. Megadesk only gets the permissions it needs — never your full-access key.
AI trained on your docs
Point Megadesk at your website or upload documents. The chatbot answers from your actual content, in your tone.
Chat and email in one inbox
An embeddable chat widget with file and image support, email ticketing via forwarding, and custom API actions for your own backend.
Frequently asked questions
Ready for SaaS focused support?
See for yourself how support made for SaaS will help you grow. Test it out for 14 days or contact us if you have any questions!